Extended Warranty

Imagine you drive an Audi, its factory warranty is coming to an end, and you want to extend it. You call the dealer, but they turn you down. You might hear all sorts of reasons — the car is too old to qualify, it has covered too many miles, or the engine is too powerful. Or perhaps you simply missed the application deadline because nobody reminded you in time. So you're left with a car you love, but no way to extend its warranty through the usual channels.

What kind of warranty do we offer?

We offer our own Das Auto Service warranty. It is not a manufacturer's warranty. It's a service of our own that, until now, we've only offered to our workshop customers. Because of the problem it solves, we're now making it available to other owners of Volkswagen Group vehicles too.

This is common practice in countries such as Germany, Austria, Italy, France and the UK. So why shouldn't car owners in Bulgaria have access to this kind of service too?

We work with Audi, Volkswagen, Škoda, SEAT, Cupra, Porsche, Bentley and Lamborghini. The warranty is tailored to each brand and vehicle configuration.

How do you apply?

You don't need to visit the workshop just to find out whether we can offer you a warranty. You can apply through your personal account on our website. If you already have an account, simply log in. If not, you can create one in a minute. Then just follow three simple steps.

• Fill in an application with the make, model, VIN, mileage and factory warranty expiry date.
• We check the vehicle using its VIN and review its history.
• If your vehicle is eligible, you'll receive a quote and we'll book an inspection.

In your account, you can see your submitted application, followed by your quote and the warranty terms. That way, all the information about your vehicle and the warranty conditions stays in one place.

What if your factory warranty has already expired?

That's often when owners discover that their dealer can no longer offer them a warranty extension. With us, you can still apply and find out what options are available for your car. I won't promise we can extend your warranty until we've checked your vehicle. There may be things that need attention before we can extend it. First, we check the VIN and vehicle history, then we discuss the specific terms. And one more thing people often ask me: having your car serviced with us does not, in itself, invalidate its factory warranty.

Advice from Kris Mladenov: My advice: don't wait until the final day of your manufacturer warranty. Apply early so we can discuss your options without rushing.